Keatext

Mission

Understand and prioritize your customer feedback in minutes.

Vision

Keatext removes the tedious work of analyzing customer feedback and helps you instantly find what needs immediate attention to improve your customer experience.

Elevator pitch

Keatext is an AI-powered plug-and-play platform that synthesizes large volumes of feedback from multiple channels (such as surveys, online reviews, customer support tickets, and social media posts) in minutes, for a 360-degree view of the customer experience, and the key issues they encounter in their interactions with companies in their buying experience. Keatext generates business intelligence from unstructured data to improve customer experience management.

Description

Our technology supports both strategic business decisions and operational aspects of customer experience management.The platform integrates easily into internal processes for customer/employee experience management, thanks to more than 400 connectors to different feedback collection platforms, such as SurveyMonkey or Qualtrics survey tools, Helpdesks, including Zendesk, and CRMs, such as Salesforce.

Why do business with us?

Keatext’s artificial intelligence provides accurate results instantly on all types of feedback, from surveys to chats, without the need for complicated setup projects or installations. Keatext helps large and medium-sized companies become more agile in their customer experience management. Companies such as American Express, Lenovo and Orange, to name a few, have done so. With its AI capable of analyzing all forms of customer feedback, Keatext provides a holistic, 360-degree view of the customer experience. Some of our customers have been able to improve their satisfaction score (NPS) by more than 20%, thanks to the business intelligence provided by Keatext, by identifying and prioritizing the improvements to be made. It has been shown that a 7% increase in NPS results in up to 1% revenue growth.