Innovention

Elevator pitch

Why make your users and customers wait when Olivia, our intelligent digital assistant, can answer them in 5 seconds! Beat the labour shortage, free your people from repetitive questions, and finally value their work! Deliver an unmatched sales and support force, thanks to our conversational system. Innovention creates intelligent digital assistants to reduce the workload and simplify the lives of customer service personnel.

Description

There are 3 major problems with customer service today: 1) The labour shortage; 2) A high turnover rate; 3) A long response time of up to 30 minutes or more. Imagine a virtual employee who speaks French, English and Spanish, who is never sick, always available and always responds with a smile in a human, natural way? Wouldn’t that be fantastic? That is what we do at Innovention. We create a virtual employee who is loyal and faithful and who gives quality answers in 5 seconds. It’s like Siri, but tailored to your organization’s context. Value proposition: 1) Frees your employees from routine and repetitive questions; 2) Increases retention, satisfaction and conversion rates; 3) Ensures quick support at all times and delivers quick, quality answers.

Why do business with us?

Our conversational system is not like the platforms that most of our competitors offer, whereby the customer has to do all the heavy lifting to build their virtual agent. Our solution is turnkey and unique in that Olivia, our intelligent digital assistant, understands, learns and adapts to the conversation in an organic, almost human way. Our assistant also understands the context of the conversation and responds accordingly. Olivia can also be taught things through mentoring and coaching sessions. Simply provide us with your website, as well as documentation on your products or services, and we can build you an assistant tailored to your organizational context. Our customers save on average 40% of their staff’s time and boost customer satisfaction, while ensuring a 33% increase in retention.